APAC Announces Major Expansion in Arizona, Will Bring 1,100 Jobs

PHOENIX/TUCSON, AZ (November 24, 2014) — APAC Customer Services, Inc., a leader in global customer care outsourcing solutions, in partnership with the Arizona Commerce Authority (ACA) and Tucson Regional Economic Opportunities, Inc. (TREO), is pleased to announce an expansion in Phoenix and Tucson which is expected to bring more than 1,100 jobs to Arizona’s Sun Corridor over the next three years.

Jack Jones, Chief Operating Office of Expert Global Solutions, Inc., APAC’s parent company, stated, “Having lived in the state of Arizona for a number of years, I am a big fan of the ‘Sun Corridor.’ Access to qualified and experienced customer service personnel, top educational institutions and great weather make the state an ideal place for us to grow.”

City of Tucson Mayor Jonathan Rothschild echoed Jones’ sentiments and recognized APAC’s long history and significant presence, “APAC has been a major employer in Southern Arizona for many years, currently employing nearly 2,000 of our citizens. We know every business has a choice of where to operate and the City of Tucson continues to make this a business-friendly climate for its existing employers to expand.”

“This is a positive step for Phoenix, Tucson and the entire Sun Corridor,” Phoenix Mayor Greg Stanton said. “For our economy to grow, we must continue to work together as a region and as a state.”

During the first year, the partnership is expected to generate over 300 new jobs in Tucson – split between APAC’s two sites in the city – and an additional 135 jobs to its site in north Phoenix. Throughout the next two years, the state is expected to benefit from 669 additional jobs (382 in Tucson and 287 in Phoenix), bringing the overall three-year job creation total to over 1,100 jobs for Arizona.

“APAC is the global leader in its industry serving top brands around the world, and we thank the company for its continued commitment to Arizona as it undertakes its next phase of growth,” said Sandra Watson, President and CEO, Arizona Commerce Authority. “APAC’s investment and expansion in Phoenix and Tucson will create hundreds of professional services jobs for Arizonans across our state.”

Commenting on the growth, Joe Snell, President and CEO, TREO, stated, “State leaders, local officials and economic development partners joined together to deliver an important win for the economic recovery: nearly 700 new jobs here in Southern Arizona.”

“We’re pleased that APAC’s existing presence in the Sun Corridor mega-region continues to grow,” said Sharon Bronson, Chair, Pima County Board of Supervisors. “Tucson’s high-quality, bilingual workforce is a key competitive advantage in today’s global economy.”

APAC delivers tailored solutions to leading companies in many industries, including communications, education, financial services, government, healthcare, insurance, retail, technology, transportation and logistics, travel and hospitality and utilities. Headquartered in Illinois, APAC currently operates at the following locations in Arizona:

• Tucson East: 1650 S. Research Loop, Tucson, AZ  85710
• Tucson West: 2929 E. Corona Road, Tucson, AZ  85756
• Phoenix: 20401 N. 29th Avenue, Phoenix, AZ  85027

In terms of the jobs that are coming to the state, Jones commented, “We’re excited about the opportunities we’re bringing to local communities. For us, it’s not simply about jobs. It’s about providing a chance for people to build a rewarding career and make a difference within our company.”

The new jobs created by this expansion are full-time positions that will work to support major clients. The positions will include both call center, leadership and support roles. Hiring is currently underway and opportunities are online at www.apacjob.com.

Media Contacts

Margie Morse, [email protected]

Laura Shaw, [email protected]

Joseph Valdez, [email protected]

About APAC Customer Services, Inc.

Founded in 1973, APAC Customer Services, Inc. is a subsidiary of Expert Global Solutions, Inc. (EGS). APAC is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer. For more information, visit APAC's website at www.apaccustomerservices.com.

About TREO (Tucson Regional Economic Opportunities, Inc.)

TREO offers a comprehensive approach of programs and services to facilitate the creation of high-wage jobs, through the attraction of new primary companies, the retention/expansion of existing primary companies and increased business creation/entrepreneurship strength within the region. For more information, visit www.treoaz.org.

About the Arizona Commerce Authority

The Arizona Commerce Authority (ACA) is the state’s leading economic development organization with a streamlined mission to grow and strengthen Arizona’s economy. The ACA uses a three-pronged approach to advance the overall economy: attract, expand, create – attract out-of-state companies to establish operations in Arizona; work with existing companies to expand their business in Arizona and beyond; and help entrepreneurs create new Arizona businesses in targeted industries. For more information, please visit azcommerce.com and follow the ACA on Twitter at @azcommerce.